Direct Operational Improvements

Business Improvement Solutions (BIS) can take an active or supporting role in analyzing, planning, and implementing methodologies and tools to improve operational effectiveness. If you elect to engage our services in a consultative, active role in developing your organization, we work with you collaboratively to find the best solution to advance your business or organization. You may be a new start-up business that needs help with formulating the strategy, identifying your desired performance level and financial goals, competitors, market conditions, and success factors, or you may have run your business for a few years and you are starting to see that your operational peak has passed. The environment, demand, competition, or business climate may have changed, and you haven’t been able to adjust or detect the subtle change. BIS will meet with you to systematically identify and analyze what your needs are and where the roots to the operational inefficiencies may lie. If we find that the pain points are due to insufficiently defined, communicated, and implemented short- and long-term plans that include inadequate or non-existing performance targets, monitoring mechanisms, or employee and customer satisfaction knowledge, we will suggest engaging us to assist with one or more of the following services:​

• Facilitate Organization Planning Development

  • Develop/Refine the Vision Plan

  • Develop/Refine the Strategic Plan

  • Develop/Refine the Recurring Annual Business Plan including Review and Evaluation of Annual Goals

• Assist in setting Specific, Measurable, Achievable, Relevant (S.M.A.R.T.) Goals

• Create satisfaction surveys

• Provide data collection solutions

• Evaluation of existing performance measures

• Generate Performance Measure Reports 

• Monitor lead time and success rate on: 

  • Products and Services Delivery

  • Procurement 

  • Accounts Payable

  • Accounts Receivable

  • Customer Satisfaction

  • Employee Satisfaction

• Identify existing process wastes and costs

• Conduct Root Cause Analysis on:

  • Defects

  • Overtime

  • Incidents

  • Inventory

  • Delays

  • Other Shortfalls

• Determine and communicate potential challenges or roadblocks.

• Recommend options to improve quality, delivery, and customer satisfaction.

• Identify opportunity areas to reduce cost, increase revenue and improve budget control

• Support LEAN improvement project implementation

• Compare recommended improvement outcomes to target

• Guide development of new products and services

• Conduct policy and procedure audits